TNB Code of Ethics

Shared Values

Employees shall internalize the Company’s Shared Values and demonstrate a culture of excellence while performing their duties.
The values are as follows:

Integrity
  • Adhere to all set rules, regulations, and guidelines

  • Perform to our best ability with very high standards whilst continuously improving the quality of our services

  • Adopt an open and honest attitude in all aspects

  • Deliver products and services to customers as pledged

  • Have pride in contributing towards TNB’s success

 
Customer Focus
  • Deliver high-quality products and services at par with premier international corporate bodies

  • Provide best possible services to customers

  • Realize that customer support is important to TNB

  • Understand customers needs and to fulfill to the best of our capability

  • Retain customers loyalty by continuously monitoring their needs

 
Business Excellence
  • Show our commitment to operate competitively

  • Strive to acquire the relevant knowledge and skills

  • Conduct our businesses in a timely and effective manner

  • Build and practice team spirit

  • Be sensitive towards TNB financial performance

  • Benchmark ourselves against market leaders in our effort for continuous improvement

 
Caring
  • Conduct our business with TNB’s interests in mind

  • Acknowledge employees contribution and be sensitive to their needs

  • Assist employees to develop their potentials

  • Serve our customers and fellow employees in the same way we would like to be treated

  • Always be sensitive to the needs of society and the environment

  • Undertake social obligations without jeopardizing TNB’s interest

Employee Conduct

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Employees shall use the following standards as guidelines so that non-compliance with the Company’s disciplinary procedures can be avoided.

Respect for Individuals

Employees shall treat each individual with respect by way of recognizing every individual’s role, treating each individual with dignity, listening to other individuals’ ideas and opinions, and also recognizing each individual’s contribution to the Company.

Fitness & Attendance

Employees shall keep themselves physically fit for work and always be punctual. Availability and alertness ensure the Company’s productivity.

Personal Appearance

Personal appearance is a reflection of the Company’s image. Therefore, employees must be well-groomed and in proper working attire at all times.

Fraud

Fraud is the use of deception with the intention of obtaining an advantage, avoiding an obligation, or causing loss to another party. Engaging in fraudulent activities is a crime and violates TNB Anti-Fraud Policy.

Alcohol, Illegal Drugs or Substance

The manufacture, possession, distribution, dispensation, sale or use of alcohol, illegal drugs or other controlled substances by employees on or within the Company’s premises or property is prohibited, except in the case of individual use of legally obtained prescription drugs.

Immoral Activities

In ensuring that the Company’s image is not tarnished, all employees shall not engage in immoral behavior/activities. Immoral activities shall include sending obscene materials via any electronic media or short messaging system (SMS) through the handphone.

Harassment in the Workplace

Abusive, harassing or offensive conduct used or displayed at work or during any business dealings is unacceptable, whether verbal, physical, or visual. Harassment behavior would include derogatory comments based on gender, religion, racial or ethnic characteristics, and unwelcome sexual advances.

 
Criminal Activities

Employees shall not be involved in any form of criminal activities, such as illegal gambling, the use of weapons, and violence at the workplace. The Company’s property, facilities, resources, and services shall not be used by employees for purposes of financing or facilitating criminal activities.

TNB Code of Ethics

Shared Values

Employees shall internalize the Company’s Shared Values and demonstrate a culture of excellence while performing their duties.
The values are as follows:

Integrity
  • Adhere to all set rules, regulations, and guidelines

  • Perform to our best ability with very high standards whilst continuously improving the quality of our services

  • Adopt an open and honest attitude in all aspects

  • Deliver products and services to customers as pledged

  • Have pride in contributing towards TNB’s success

 
Customer Focus
  • Deliver high-quality products and services at par with premier international corporate bodies

  • Provide best possible services to customers

  • Realize that customer support is important to TNB

  • Understand customers needs and to fulfill to the best of our capability

  • Retain customers loyalty by continuously monitoring their needs

 
Business Excellence
  • Show our commitment to operate competitively

  • Strive to acquire the relevant knowledge and skills

  • Conduct our businesses in a timely and effective manner

  • Build and practice team spirit

  • Be sensitive towards TNB financial performance

  • Benchmark ourselves against market leaders in our effort for continuous improvement

 
Caring
  • Conduct our business with TNB’s interests in mind

  • Acknowledge employees contribution and be sensitive to their needs

  • Assist employees to develop their potentials

  • Serve our customers and fellow employees in the same way we would like to be treated

  • Always be sensitive to the needs of society and the environment

  • Undertake social obligations without jeopardizing TNB’s interest

Employee Conduct

productivity.png

Employees shall use the following standards as guidelines so that non-compliance with the Company’s disciplinary procedures can be avoided.

Respect for Individuals

Employees shall treat each individual with respect by way of recognizing every individual’s role, treating each individual with dignity, listening to other individuals’ ideas and opinions, and also recognizing each individual’s contribution to the Company.

Fitness & Attendance

Employees shall keep themselves physically fit for work and always be punctual. Availability and alertness ensure the Company’s productivity.

Personal Appearance

Personal appearance is a reflection of the Company’s image. Therefore, employees must be well-groomed and in proper working attire at all times.

Fraud

Fraud is the use of deception with the intention of obtaining an advantage, avoiding an obligation, or causing loss to another party. Engaging in fraudulent activities is a crime and violates TNB Anti-Fraud Policy.

Alcohol, Illegal Drugs or Substance

The manufacture, possession, distribution, dispensation, sale or use of alcohol, illegal drugs or other controlled substances by employees on or within the Company’s premises or property is prohibited, except in the case of individual use of legally obtained prescription drugs.

Immoral Activities

In ensuring that the Company’s image is not tarnished, all employees shall not engage in immoral behavior/activities. Immoral activities shall include sending obscene materials via any electronic media or short messaging system (SMS) through the handphone.

Harassment in the Workplace

Abusive, harassing or offensive conduct used or displayed at work or during any business dealings is unacceptable, whether verbal, physical, or visual. Harassment behavior would include derogatory comments based on gender, religion, racial or ethnic characteristics, and unwelcome sexual advances.

 
Criminal Activities

Employees shall not be involved in any form of criminal activities, such as illegal gambling, the use of weapons, and violence at the workplace. The Company’s property, facilities, resources, and services shall not be used by employees for purposes of financing or facilitating criminal activities.

Conflict of Interest

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Employees are expected to act in the best interest of the Company. A conflict of interest arises when an employee faces a choice between what is in his or her personal interest and/or political interest against the interest of the Company.

Bribery and Other Improper Payments

Employees of the Company shall not, whether directly or indirectly, offer, give, solicit, or accept any gratification including money, privileges, special benefits, gifts or other items of value, or grant or receive any kind of special or favored treatment, services for the purposes of inducing, obtaining, retaining or directing any business dealings, except in the situation below:-

a) Gifts such as merchandise or products, as well as personal services or favors, shall not be accepted unless the type and amount are reasonable and customary under the circumstances and do not have the effect of influencing or inducing the recipient’s judgment.

b) Participation in business entertainments such as lunches, dinners, theatres, sporting events and the like in the course of work are acceptable if such entertainments foster good business relations, do not become a regular feature, and are not lavish.

Involvement of Employees In Company’s Business Dealings

Employees, who have vested interest in businesses that have dealings with the Company, whether directly or indirectly, and/or are involved in any decision-making process regarding the said dealings in the course of their duties, shall declare to the Management and thereafter abstain from any involvement in the business dealings.

Involvement of Employee’s Family In Company’s Business Dealings

Employees, whose family has vested interest in businesses that have dealings with the Company, whether directly or indirectly, shall declare to the Management and thereafter abstain from any involvement in the business dealings.

Other Employment

Employees shall not hold other employment or undertake other jobs or freelance work without written consent from the Management.

Political Activities

Employees who wish to be involved in political activities beyond being an ordinary member, must obtain approval from their Heads of Department and use their off duty time, or annual leave entitlement for such purposes. Prior to accepting any portfolio in any political party, approval must be obtained from the Vice President of Human Resources. Employees who wish to stand for State and/ or Federal election are required to resign from the Company.